Does your laptop have a broken power jack? This page is here to inform you about this problem and how to get it fixed only for $79!

Symptoms of a broken power jack:
- The laptop only runs when you keep the power cord in a certain direction.
- The laptop only runs on battery power.
- The laptop will not charge the battery.
- The laptop switches from AC power to battery power intermittently.
- The unit suddenly shuts off
- Sparks come out of the back of the laptop.


How jacks break:
- Some power jacks fail under normal operation of your computer. After a year or two of usage, parts just 'come loose' on certain models.
- Sometimes the laptop gets dropped and the cord yanks the jack loose.
- People, pets and vaccum cleaners all trip over laptop power cords on a daily basis.
- The laptop is moved around a lot. After the jack is moved back and forth enough times, it comes loose.

The wrong information some repair centers give:
Most service centers don't want to deal with this problem on a micro repair basis.   Many, including the large nationwide stores and the laptop's manufacturer, will either tell you the machine is not repairable or that it needs a new motherboard. These quotes usually run from $500 to as much as $800.  They choose to ignore the fact that a broken power jack can be repaired without a motherboard replacement.

Getting a new power jack installed by us:
This is a repair we do on a daily basis on ALL brands of laptops for customers and other computer stores all over the US. We have almost every DC jack for every notebook made available to us. A flat rate of $95 covers the cost of the power jack and all labor involved.

- Ship it over for as little as $10.
- Drop it off at our repair shop in Lake Worth, FL

If you use your own packaging, shipping a laptop here via ground service is often only about $10. Please call or email us for instructions, as one of our friendly staff will be happy to assist you.

NOTE: Insurance on your package is your responsibility; it costs only a few dollars. All packages should have adequate packaging to survive the trip. 99.7% of laptops make it here just fine but not packaging it in some bubble wrap, foam or peanuts is just asking for trouble. We return your laptop in the package in which it came.

FAQ:

Q. What geographical areas do you serve?
A. Our laptop repair service covers everywhere in the United States. Through the ease of shipping via UPS, USPS, FedEx and DHL, we have repaired laptops for customers in just about every state. Customers tell us they feel the price, speed and quality of repair along with the friendly customer service make their decision to ship their laptop to us worthwhile.

Q. Will this repair work on my brand of laptop?
A. Yes, we repair the jack on all brands of laptops. In fact, we're factory certified for all of the major brands. Some of the most common laptops needing DC jack replacement we see are HP (Pavilion and Omnibook especially), Compaq (Armada and Presario series), Dell (Inspiron and Lattitude), Acer (Travelmate and Aspire especially), Toshiba (we see a lot of the Satellite series), Sony (Vaio), Averatec, Apple (yes, we repair Macs!), IBM (Thinkpad), Gateway, Emachines, Asus and Panasonic. Click here to see the list of most common laptops that we repair

Q. How do we submit a payment?
A. We prefer it if you would enclose a check made out to Coastech, LLC for $79. we must wait for the funds to clear before we can ship your laptop. If the return address is different from the one on the check please enclose a note that would say so.  extra fee of $5 you can pay via paypal by transferring money to: djean@coastechcomputers.com after the job is done. We will notify you once your laptop is fixed.   If you bring you laptop over then the only method of payment would be cash , visa mastercard , and by personal check, after you would test that your computer is working fine. 

Q. What if it can't be fixed?
A. On very rare occasions, part of the motherboard is broken that the jack attaches to. This usually only happens if the cord was yanked out very hard. When the unit is opened and we note this, we do not do the repair and do not charge you for the jack repair. We will give you some options, including sending the laptop back, a quote on a replacement motherboard and other options.  If you choose not to have the laptop repaired, we will only charge our standard diagnostic fee ( $55 but subject to change).

Q. How long does it take?
A. We repair laptops in the order received. Turnaround time is usually 2 - 4 business days depending on workload and availability of the DC jack made for your computer. The actual repair and testing takes only around 4 hours. Sending it to the manufacturer could take 8 - 12 weeks!

Q. I live in Palm Beach, FL can you pick up my laptop and drop it off?
AYes for an addition fee of $30 we can pick it up and drop it off, this fee is payable no matter what the outcome of the repair will be.

Q. Do you need a password to get into my system?
A. No, we do not need any of your passwords

Q. Do you need my hard drive?
A. We don't need your hard drive.  If you have a sensible information on it that you are worried about please remove it from your system.  Please note all laptops that are property of the US government i.e. FBI, DOD, NSA, CIA even though you have a 128 bit encryption set on your machines, you are required to remove a hard drive before sending it to us.

Q. Do I need to send an AC adapter?
A. Yes, to test out your system we would prefer to have your AC DC power adapter, however if you are missing an AC DC adapter we still can work on it and test out your computer using our adapters.  If your power plug adapter is broken, we will attempt to fix it at no extra charge.

Q. Will it ever break again? 
A. We do this repair daily and the laptop technicians performing the repair are very good at it, however, we can not change the engineering of your laptop. Some DC jacks mount in to your laptop's motherboard by as few as three small pins. Most laptops never return for service a second time, but note that on many models one good jerk will break the jack free again.

Q. Is there a warranty on the repair?
A. Yes! We back our work and the jack itself with a 60-day guarantee against defective parts and installation. In other words, you are covered in the event the repair is not performed on your laptop properly. We are proud to say we have less than a 2 percent return rate on our power jack repair work, however.

If you have any other questions regarding this service please feel free to contact us

*Price does not include cost of shipping the laptop.  If there are any other issues outside of a defective power jack in your laptop, we will contact you before we initiate any further repair on your computer.